Privacy Policy

At Happy Valley Lodge, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us when you visit our website or utilize our services.

Data Protection:

We take the protection of your data seriously and have implemented technical and organizational measures to ensure the security and confidentiality of your personal information. This includes encryption, access controls, and regular security audits to safeguard your data against unauthorized access, disclosure, alteration, or destruction.

How Guest Information is Collected and Used:

  • Reservation Information: When you make a reservation with us, we collect personal information such as your name, email address, phone number, and payment details to process your booking and ensure a smooth stay.

  • Communication: We may use your contact information to communicate with you about your reservation, respond to inquiries, and provide important updates or information related to your stay.

  • Marketing: With your consent, we may send you promotional emails, newsletters, and updates about our products, services, and special offers. You have the right to opt-out of marketing communications at any time.

Cookie Policies:

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and improve our services. Cookies are small text files stored on your device that track your preferences and activities on our website. By using our website, you consent to the use of cookies as outlined in our Cookie Policy.

Guest Rights Regarding Personal Data:

You have certain rights regarding your personal data, including:

  • Access: You have the right to request access to the personal information we hold about you and receive a copy of this information.

  • Correction: You have the right to request correction of any inaccuracies in your personal information.

  • Deletion: You have the right to request the deletion of your personal information under certain circumstances.

  • Objection: You have the right to object to the processing of your personal information for direct marketing purposes or on grounds relating to your particular situation.

  • Restriction: You have the right to request restriction of processing of your personal information under certain circumstances.

  • Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and have the right to transmit that data to another controller.

Changes to This Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically for any updates. Your continued use of our website or services after any changes indicates your acceptance of the revised Privacy Policy.

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